At Nurtar, we take responsible gaming seriously — not just as a policy requirement, but because we genuinely care about the wellbeing of our players. Whether you enjoy slots in the game lobby, live casino tables, sports betting on PBA games, eBingo, or fish games, the same principle applies across everything: play for fun, not to fix financial problems.
Online gaming should sit alongside your daily life comfortably — like watching a movie or going out with friends. The moment it starts to feel stressful, compulsive, or like something you can't step away from, that's a sign to slow down and use the tools available to you.
Our Commitments to You
Age Verification for Every Account
Every Nurtar account undergoes identity and age verification. Players under 21 years old cannot register or access the platform. KYC checks are in place to enforce this consistently.
Deposit and Spending Limits
You can set personal deposit limits on your account to keep your spending within a range you're comfortable with. These limits help prevent overspending during extended sessions.
Self-Exclusion Options
If you feel you need a break from gaming — whether for a few weeks or longer — you can request self-exclusion through our support team. During this period, you won't be able to access your account.
Session Time Awareness
It's easy to lose track of time when you're playing. We recommend setting a personal time limit before each session and sticking to it — regardless of whether you're winning or losing.
24/7 Support Access
Our support team is available around the clock. If you have concerns about your gameplay or want to activate any responsible gaming tool on your account, contact us anytime through live chat or email.
No Targeted Recovery Marketing
Players who have requested self-exclusion or set strict limits on their account are not targeted with promotional messages designed to bring them back. We respect your decisions.
Tips for Playing Responsibly
Set a fixed budget before you start
Decide how much you're willing to spend before you open any game. Treat it like entertainment spending — the same way you'd budget for a dinner out or a movie night in Quezon City. Once it's gone, stop.
Don't chase losses
One of the most common pitfalls in gaming is trying to win back money you've already lost. Chasing losses almost always leads to spending more. Accept a losing session and walk away.
Take regular breaks
Step away from the screen regularly. Even a short break — getting water, stretching, or a quick walk — helps reset your focus and prevents you from playing on autopilot.
Never play to fix money problems
Gaming is not a solution to financial difficulties. If you're struggling with bills or other financial concerns, playing to recover funds will make things worse, not better.
Keep gaming balanced with other activities
Online gaming works best as one part of a balanced lifestyle. If it starts displacing time with family, friends, or work responsibilities, that's worth paying attention to.
Know the odds
No game at Nurtar guarantees a win. Slots, live casino games, and sports bets all involve variance. Understanding that outcomes are based on chance helps set realistic expectations.
Quick Self-Check
If you find yourself answering "yes" to several of the questions below, it may be a good time to take a break, talk to someone you trust, or contact our support team.
Do you often spend more on gaming than you originally planned?
Have you ever borrowed money or sold something to fund your gaming?
Do you feel irritable or restless when you're unable to play?
Have you tried to cut back on gaming but found it difficult?
Do you hide your gaming activity from family or friends?
Does losing money at games significantly affect your mood for the rest of the day?
Do you find yourself thinking about gaming even when doing other things?
If several of these apply to you, please reach out to our support team via live chat or email at [email protected]. You can also speak to a trusted person in your life. Recognising the signs early makes it much easier to address.
Using Your Account Tools
Setting Deposit Limits
You can contact Nurtar support at any time to set a daily, weekly, or monthly deposit limit on your account. Once set, these limits take effect immediately. Increasing a limit requires a review period to protect against impulsive decisions made during play.
Requesting a Cooling-Off Period
If you want a short break — from a few days up to a month — a cooling-off period can be applied to your account. During this time, you won't be able to log in or place bets. Contact support to request one.
Self-Exclusion
For a longer break, self-exclusion is available. This closes your account for an extended period — typically six months or more. When you contact support to initiate self-exclusion, the process is carried out promptly. Reversal before the period ends is not available, by design.
Account Closure
If you decide you want to stop using Nurtar permanently, you can close your account at any time. Any verified balance can be withdrawn before closure. Contact the support team to proceed.
All responsible gaming tool requests are treated with care and without judgment. Our support team is here to help, not to talk you out of your decision.
Common Questions
Play Responsibly at Nurtar
Create your account, set your limits from the start, and enjoy the games on your own terms. Responsible gaming begins with a plan before you play.
Create Your Account Log In21+ Only
Nurtar is strictly for players aged 21 and above. Gaming involves financial risk. Never play with money you cannot afford to lose. If gaming is affecting your daily life, please seek help.