Nurtar Privacy Policy – How We Protect Your Data

This Privacy Policy applies to all players who register and use the Nurtar platform, accessible at nurtar.vu. It covers the personal data we collect, the reasons we collect it, how it is processed and stored, and the rights you have as a data subject.

By creating an account at Nurtar, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.

This policy may be updated periodically. We encourage you to revisit this page from time to time to stay informed of any changes. The date at the top of this page reflects when it was last revised.

We collect personal data directly from you when you register, use the platform, or contact support. We also collect certain data automatically through cookies and usage tracking. Here's a breakdown:

Registration and Account Data

• Full legal name
• Date of birth
• Email address
• Mobile number
• Residential address
• Username and password (stored in encrypted form)

Identity Verification (KYC) Data

• Government-issued ID (e.g., passport, driver's licence, national ID)
• Proof of address documents
• Selfie or photo verification if required

Financial Data

• Deposit and withdrawal transaction history
• Payment method identifiers (e.g., masked account numbers, e-wallet references)
• Account balance history

Usage and Gameplay Data

• Games played, bet amounts, and outcomes
• Session duration and login timestamps
• Device type and browser information
• IP address and approximate location

Communications Data

• Support chat transcripts and emails
• Feedback or reports submitted through the platform

Nurtar uses your personal data for the following purposes:

We do not use your personal data for unrelated marketing purposes or share it with advertisers without your explicit consent.

Nurtar does not sell your personal data to third parties. We may share your data only with the following categories of parties, and only to the extent necessary for the stated purpose:

Payment Processors

To process your deposits and withdrawals in Philippine Peso, we work with payment service providers that handle transactions through Philippine bank transfers, online banking channels, and local e-wallets. These providers are bound by their own data security obligations.

Identity Verification Providers

KYC checks may be conducted through third-party identity verification services. Documents and personal data shared for this purpose are used solely for verification and are governed by those providers' data handling practices.

Technical and Infrastructure Partners

Platform infrastructure, hosting, and certain backend services may involve third-party technical providers. These parties access your data only to the extent required to maintain the platform.

Legal and Regulatory Authorities

Where required by applicable law, court order, or regulatory requirement, Nurtar may disclose your data to the relevant authorities. We will only do this to the extent legally required.

Nurtar implements technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. These include:

• SSL/TLS encryption on all connections between your device and our servers.
• Password hashing — your login credentials are never stored in plain text.
• OTP-based verification for sensitive account actions.
• Access controls that limit which staff can view player data, based on their role and the necessity of access.
• Regular security monitoring and review of platform systems.
• Secure payment processing handled by third-party providers that comply with payment industry security standards.

While we work hard to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately so we can take action.

Nurtar uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — they keep you logged in and remember your session preferences. These cannot be disabled without affecting how the site works.
• Functional cookies: Remember settings and preferences you've made on the platform, such as language or display options.
• Analytics cookies: Help us understand which parts of the platform are used most, where technical issues occur, and how we can improve the overall experience. Data collected this way is aggregated and does not identify individual users directly.

You can manage cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features on the platform.

We retain your personal data for as long as your account is active and for a reasonable period afterward, in line with operational and legal requirements. Specific retention periods vary by data type:

• Account and registration data is retained for the duration of your account plus a post-closure period as required for compliance purposes.
• Transaction records (deposits, withdrawals, betting history) are retained in line with anti-money laundering and financial record-keeping obligations.
• KYC documents are stored for the duration required by applicable identity verification and compliance frameworks.
• Support communications may be retained for a period sufficient to resolve disputes and for quality assurance purposes.

Once the applicable retention period expires, data is securely deleted or anonymized.

As a Nurtar player, you have rights over your personal data. These include:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you can ask us to update it. You can also update basic contact information directly through your account settings.
• Right to deletion: In certain situations, you may request that we delete your personal data. Note that some data must be retained for legal and compliance reasons even after account closure.
• Right to object: You can object to the processing of your data for purposes beyond what is strictly necessary to run your account.
• Right to data portability: You may request a copy of your account data in a structured, machine-readable format where this is technically feasible.

To exercise any of these rights, contact the Nurtar support team at [email protected]. We will respond to your request within a reasonable timeframe. Verification of your identity may be required before we process a data request.

Nurtar is strictly intended for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If you believe someone under the required age has registered on the platform, please notify us immediately at [email protected].

Any account found to belong to an underage individual will be closed and all associated data will be handled in accordance with this Privacy Policy and applicable laws.

Nurtar reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify registered players by email or through a platform notification.

Continued use of the platform after changes have been published means you accept the revised Privacy Policy. If you have concerns about any update, please contact support before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to us:

• Email: [email protected]
• Live chat: Available through the platform 24 hours a day

When contacting us about a data request, please include your registered username and a description of your request so we can assist you efficiently.