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All Questions
Account
Deposits
Withdrawals
Games
Security
Responsible Gaming
Account
Head to the Register page and fill in your full legal name, email address, Philippine mobile number, date of birth, and a secure password. Once submitted, verify your account via the OTP or link sent to your mobile or email. The entire process takes just a few minutes. You must be 21 years of age or older to register.
No. Nurtar allows only one account per person. Creating duplicate or multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts. If you've lost access to your existing account, contact support and we'll help you recover it.
KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You'll be asked to submit a valid government-issued ID — such as a Philippine passport, driver's licence, or UMID — and may also be asked for proof of address. This protects both you and the platform from fraud and ensures that winnings go to the correct person.
Log in to your account and go to your account settings to update your email address, mobile number, or password. Changes to your registered name or date of birth require identity verification and must be processed through support. Contact us at [email protected] with your request and supporting documents.
You can request account closure at any time by contacting our support team via live chat or at [email protected]. Any verified balance in your account can be withdrawn before closure. If you're closing your account due to gaming concerns, we also offer self-exclusion options — see the Responsible Gaming page for details.
Deposits
Nurtar supports deposits through Philippine bank transfers, online banking, and local e-wallets. GCash and Maya are among the e-wallet options available for Philippine players. All transactions are processed in PHP (Philippine Peso). Credit cards and cryptocurrency are not accepted as payment methods for gaming deposits.
Most deposits are credited to your Nurtar account in real time or within a few minutes of a successful transaction. Bank transfers may take longer depending on your bank's processing times. If your deposit hasn't appeared after 30 minutes, contact support with your transaction reference number and we'll look into it.
Minimum deposit amounts vary depending on the payment method you use. The specific limits for each method are shown at the time of deposit within your account. All amounts are in Philippine Peso (₱).
Nurtar does not charge fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the method used. Check with your payment provider if you're unsure.
Withdrawals
Log in to your account, go to the withdrawal section, and select your preferred payment method. Enter the amount you wish to withdraw and confirm the request. Your KYC verification must be completed before your first withdrawal can be processed. Visit the Withdrawal page for full details.
Processing times vary by payment method and account verification status. Verified accounts generally experience faster withdrawal processing. Bank transfers typically take one to three banking days. E-wallet withdrawals are usually processed more quickly. VIP members with higher tiers may benefit from priority processing — see the VIP page for details.
A withdrawal may be held pending for a few reasons: your KYC verification hasn't been completed, there's a pending review of your account activity, or additional documents have been requested. Check your email for any messages from our team, or contact support directly for a status update on your request.
As part of our anti-fraud and security measures, withdrawals should be made to the same bank account or e-wallet registered to your Nurtar account. Withdrawals to unregistered third-party accounts are not permitted. If you need to update your withdrawal account details, contact support with verification documents.
Games & Betting
Nurtar offers a wide range of games including:
- Sports betting — PBA, NBA, international football, boxing, volleyball, esports, and more
- Live casino — baccarat, roulette, blackjack, and live dealer games
- Game lobby — slots and classic casino games
- Fish games — fish shooting and arcade-style games
- eBingo — online bingo rooms
Yes. The Nurtar platform is fully mobile-responsive and works on Android and iOS through your browser. You don't need to download a separate app — just open your phone's browser, go to nurtar.vu, log in, and play. All game types and account features are accessible on mobile.
Yes. Nurtar offers sports betting markets for Philippine and international sports. You can bet on PBA and NBA basketball, local and international football, volleyball, boxing, and esports. Both pre-match and in-play betting are available depending on the event.
Nurtar does run promotions and bonus offers for players from time to time. Details of any active promotions — including applicable terms, conditions, and validity — are communicated directly through your account or official platform channels. We don't list specific bonus percentages or amounts here as these change. Always check the current terms before participating in any promotional offer.
Security & Privacy
Your personal information is protected through SSL encryption on all connections and secure data storage practices. We do not sell or share your personal data with third parties for marketing purposes. For the full details on how we collect, use, and protect your information, read our Privacy Policy.
Nurtar will never ask for your password, full PIN, or payment card details through email, SMS, or chat. If you receive a message requesting this kind of information and claiming to be from Nurtar, do not respond and do not click any links. Report it to us at [email protected] so our team can investigate.
Contact our support team immediately via live chat or email at [email protected]. We can place a temporary hold on your account while the activity is reviewed. Change your password as soon as you regain access. If you use the same password on other platforms, change those as well.
Responsible Gaming
Nurtar offers deposit limits, cooling-off periods, and self-exclusion options to help you stay in control of your gaming. You can request any of these through our support team at any time. Visit the Responsible Gaming page for a full overview of the tools available and how to use them.
Players must be at least 21 years of age to register and play on Nurtar. Age verification is part of the registration and KYC process. Providing false information about your age is a violation of our Terms and Conditions and will result in account closure.
Contact our support team via live chat or at [email protected] and request a daily, weekly, or monthly deposit limit. Tell them the amount in PHP that you're comfortable with and it will be applied to your account immediately. Raising a limit takes longer to process than lowering one, by design.
Quick Access to Key Areas
Create Your Account
New to Nurtar? Registration is free and takes just a few minutes. You need to be 21 or older to sign up.
Register nowWithdrawal Information
Understand how withdrawals work at Nurtar — processing times, requirements, and supported payment methods.
Learn moreResponsible Gaming
Tools and guidance to help you manage your gaming habits and stay in control of your spending and time.
View toolsVIP Programme
Find out how the Nurtar VIP programme works, what tiers are available, and what benefits higher levels unlock.
VIP detailsSports Betting
Bet on PBA, NBA, international football, boxing, volleyball, and esports — all in Philippine Peso.
View sportsGame Lobby
Browse slots, live casino tables, fish games, and eBingo — all accessible from your registered account.
Explore gamesStill Have Questions?
Our support team is available around the clock. Reach us via live chat or email at [email protected] and we'll get back to you quickly.
Create Your Account Log In24/7 Live Support
Can't find your answer here? Our support team is online around the clock via live chat within your account.
Email Support
Send us your question at [email protected] and our team will respond as quickly as possible.